How can I leave feedback?

Leaving feedback is important for senders and deliverers because it builds trust among members. When delivery is completed, you will be notified to rate and review the deliverer.

How

  • You’ll see the “Rate” button in your conversations when your delivery is complete.
  • Choose the number of stars you would like to give, add a comment and submit.
  • You can also send Swishd feedback by emailing us at feedback@Swishd.com

Good to know

  • You can leave feedback when the delivery is completed.
  • We suggest contacting the deliverer before leaving them a low star rating.
  • Deliverers will not be able to edit or remove ratings

Tips for the number of stars

  • 1-2 stars: unhappy with the delivery – for example cancellation, flaws to the agreed date/time, or loss or damage occurred.
  • 3 stars: neutral. Something may be improved.
  • 4-5 stars: very good/great experience/reliable